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Ebook Human resource management for the hospitality and tourism industries: Part 1 - Dennis Nickson
Part 1 of ebook "Human resource management for the hospitality and tourism industries" provides readers with contents including: Chapter 1 - Human resource management and the tourism and hospitality industry - an introduction; Chapter 2 - International human resource management; Chapter 3 - Organizational culture; Chapter 4 - Labour markets; Chapter 5 - Recruitment and selection; Chapter 6 - Equal opportunities and managing diversity;...
155 p utm 23/11/2023 30 0
Từ khóa: Human resource management, The hospitality and tourism industries, The hospitality industry, International human resource management, Organizational culture, Labour markets, The legislative response
Lecture Tourism theory, concepts and models - Chapter 2: What is tourism?
Lecture Tourism theory, concepts and models - Chapter 2: What is tourism? By the end of this lecture you should be able to: identify and analyse the force field of tourism knowledge; understand the development of myths about tourism and assess their validity; identify the components of tourism; distinguish between and critique heuristic and technical definitions of tourism;...
19 p utm 22/10/2022 77 0
Từ khóa: Lecture Tourism theory concepts and models, Tourism theory, Tourism models, Tourism knowledge, Multidisciplinary nature of tourism, Tourism revitalizes culture
Ebook Strategies for tourism industry: Micro and macro perspectives - Murat Kasimoğlu
The books is divided in three main sections. First section is Tourism Industry - Micro and Macro Topics For Strategy Development. Here we have eight chapters dealing with the developing strategies from micro and macro approaches. The second section is Tourism Industry: Macro Perspective and it consists of six chapters related to macro perspectives of tourism industry tackled from different perspectives. The third section is Tourism Industry:...
402 p utm 11/07/2022 380 0
Từ khóa: Ebook Strategies for tourism industry, Tourism industry, Sustainable Tourism, Tourism Destination Management, Cultural Tourism
Ebook Hospitality skills: A practical approach (Second Edition) - Part 1
Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café....
97 p utm 11/07/2022 308 0
Từ khóa: Vietnam tourism certification board, Hospitality skills, Tiêu chuẩn kỹ năng nghề du lịch Việt Nam, Customer relations, Culturally diverse environment, Communication skills, Handing customer complaints
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