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Continued part 1, part 2 of ebook "Reputation management: The key to successful public relations and corporate communication" provides readers with contents including: investor relations; global corporate communication; integrated communication; issues management; crisis communication; corporate responsibility; challenges and opportunities in public relations and corporate communication;...
227 p utm 23/10/2023 44 0
Từ khóa: Reputation management, Public relations, Corporate communication, Investor relations, Global corporate communication, Integrated communication, Crisis communication, Corporate responsibility
Part 1 of ebook "Reputation management: The key to successful public relations and corporate communication" provides readers with contents including: reputation management; ethics and communication; media relations; new media; employee communication; government relations; community relations;...
231 p utm 23/10/2023 52 0
Từ khóa: Reputation management, Public relations, Corporate communication, Reputation management, Media relations, Employee communication, Government relations, Community relations
Ebook Hospitality skills: A practical approach (Second Edition) - Part 1
Ebook "Hospitality skills: A practical approach (Second Edition)" deals with the essentials of hospitality skills - the general skills and knowledge required to deliver good quality service to the customer that are common to all occupations. The emphasis is on developing the competencies needed to meet the needs and expectations of today's customers, at whatever level of service is being offered - from the 5* luxury hotel to the local café....
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Từ khóa: Vietnam tourism certification board, Hospitality skills, Tiêu chuẩn kỹ năng nghề du lịch Việt Nam, Customer relations, Culturally diverse environment, Communication skills, Handing customer complaints
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